Messages: The grocery line

There’s the grocery store….and then there’s the specialty grocery store where the food is organic and healthy.  I try to shop in the latter as much as possible.  I believe that nourishing yourself with healthy foods is like practicing preventative medicine. It’s a worthwhile investment.  (I feel the same way about massages)

Not only are the offerings good…the people seem genuinely happy.  You can just feel it.

On a recent visit, I was on a mission: shopping for good tasting sauces with low to no sodium to add to stir fry vegies. When I found what I was looking for, I headed for the check out lane. I was third in  line at the two register  store.

Before I knew it, the second register was opened.

The gentleman in front of me with two items was ushered over.

I followed.

The person who opened the second register was an employee who worked in a different department.   When it was my turn in line, I had an item from my visit earlier in the week that I needed to return.  I was hoping this wouldn’t be a problem.

I mentioned that I was returning the item because the sodium content was too high (34%….in noodles! Who knew?).  Kathi, the “supplement manager” (it was on her name tag) smiled and asked if I would be using the same credit card today that I used to purchase the noodles.  I said yes and she said….

“no problem.”

Just as everything was put into my bag, Kathi shared that her uncle was on a strict low sodium diet and that her aunt buys a few good items that fit the bill. She offered to show them to me.  I took her up on her offer.  At that moment, one of the other employees came up in line and put a few items on the conveyor belt and said, “Since you’re here and finished (ringing me up), I thought you could ring these up for me.”

Kathi’s response: “I am going to show this customer a few things that I told her about first and then I’ll be back to ring you up.”

I followed Kathi and she pointed out some foods I may want to consider for other low sodium options.

All of her suggestions were good and related to my situation.

Not only did I thank her for her recommendations, I acknowledged her for putting me first.

~:: ::~

What were this business’s messages ?

When is the last time you acknowledged your team,

in the moment,

for doing something “right”?

I like giving credit where credit is due.  Thank you Kathi.

I like giving credit where credit is due, for great customer service.  The organic market link is:

http://www.naturalretail.com/htm/railway.htm

Testimonials
Lee is a hard-to-find mixture of a straight talker (honesty, clarity and accuracy) delivered in a soft manner (tact and humor). Much of that valuable gift is due to her thorough preparation, coaching by asking more than telling and her ability to listen well. ~ Libby Brown, Co-founder of This End Up Furniture Co, Author of Making Waves
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