There’s the grocery store….and then there’s the specialty grocery store where the food is organic and healthy. I try to shop in the latter as much as possible. I believe that nourishing yourself with healthy foods is like practicing preventative medicine. It’s a worthwhile investment. (I feel the same way about massages)
Not only are the offerings good…the people seem genuinely happy. You can just feel it.
On a recent visit, I was on a mission: shopping for good tasting sauces with low to no sodium to add to stir fry vegies. When I found what I was looking for, I headed for the check out lane. I was third in line at the two register store.
Before I knew it, the second register was opened.
The gentleman in front of me with two items was ushered over.
I followed.
The person who opened the second register was an employee who worked in a different department. When it was my turn in line, I had an item from my visit earlier in the week that I needed to return. I was hoping this wouldn’t be a problem.
I mentioned that I was returning the item because the sodium content was too high (34%….in noodles! Who knew?). Kathi, the “supplement manager” (it was on her name tag) smiled and asked if I would be using the same credit card today that I used to purchase the noodles. I said yes and she said….
“no problem.”
Just as everything was put into my bag, Kathi shared that her uncle was on a strict low sodium diet and that her aunt buys a few good items that fit the bill. She offered to show them to me. I took her up on her offer. At that moment, one of the other employees came up in line and put a few items on the conveyor belt and said, “Since you’re here and finished (ringing me up), I thought you could ring these up for me.”
Kathi’s response: “I am going to show this customer a few things that I told her about first and then I’ll be back to ring you up.”
I followed Kathi and she pointed out some foods I may want to consider for other low sodium options.
All of her suggestions were good and related to my situation.
Not only did I thank her for her recommendations, I acknowledged her for putting me first.
~:: ::~
What were this business’s messages ?
When is the last time you acknowledged your team,
in the moment,
for doing something “right”?
I like giving credit where credit is due. Thank you Kathi.
I like giving credit where credit is due, for great customer service. The organic market link is:
http://www.naturalretail.com/htm/railway.htm
