Messages: The grocery line

There’s the grocery store….and then there’s the specialty grocery store where the food is organic and healthy.  I try to shop in the latter as much as possible.  I believe that nourishing yourself with healthy foods is like practicing preventative medicine. It’s a worthwhile investment.  (I feel the same way about massages)

Not only are the offerings good…the people seem genuinely happy.  You can just feel it.

On a recent visit, I was on a mission: shopping for good tasting sauces with low to no sodium to add to stir fry vegies. When I found what I was looking for, I headed for the check out lane. I was third in  line at the two register  store.

Before I knew it, the second register was opened.

The gentleman in front of me with two items was ushered over.

I followed.

The person who opened the second register was an employee who worked in a different department.   When it was my turn in line, I had an item from my visit earlier in the week that I needed to return.  I was hoping this wouldn’t be a problem.

I mentioned that I was returning the item because the sodium content was too high (34%….in noodles! Who knew?).  Kathi, the “supplement manager” (it was on her name tag) smiled and asked if I would be using the same credit card today that I used to purchase the noodles.  I said yes and she said….

“no problem.”

Just as everything was put into my bag, Kathi shared that her uncle was on a strict low sodium diet and that her aunt buys a few good items that fit the bill. She offered to show them to me.  I took her up on her offer.  At that moment, one of the other employees came up in line and put a few items on the conveyor belt and said, “Since you’re here and finished (ringing me up), I thought you could ring these up for me.”

Kathi’s response: “I am going to show this customer a few things that I told her about first and then I’ll be back to ring you up.”

I followed Kathi and she pointed out some foods I may want to consider for other low sodium options.

All of her suggestions were good and related to my situation.

Not only did I thank her for her recommendations, I acknowledged her for putting me first.

~:: ::~

What were this business’s messages ?

When is the last time you acknowledged your team,

in the moment,

for doing something “right”?

I like giving credit where credit is due.  Thank you Kathi.

I like giving credit where credit is due, for great customer service.  The organic market link is:

http://www.naturalretail.com/htm/railway.htm

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Lee, having you as my coach over the last 15 months has given me a valuable resource – you served as my trusted, supportive, focused, knowledgeable guide/Sherpa who simultaneously led me and let me find my own way to addressing the issues I wanted to focus on. You always let me be the guide, which is not only your professional style, but was one of the things I was needing to learn, too! You used an amazing combination of support and “growth” techniques. Over the course of our time, your coaching techniques and your warm, supportive, and very knowledgeable approach, instilled in me a fundamental, treasured sense of worth and of self. I went in to this coaching partnership thinking I would focus just on “work/career” stuff, but came out with a wonderful and powerful new approach to my life. I am forever grateful. - Sheri Schwab, Raleigh, NC, 1 November 2015
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