Messages: The grocery line

There’s the grocery store….and then there’s the specialty grocery store where the food is organic and healthy.  I try to shop in the latter as much as possible.  I believe that nourishing yourself with healthy foods is like practicing preventative medicine. It’s a worthwhile investment.  (I feel the same way about massages)

Not only are the offerings good…the people seem genuinely happy.  You can just feel it.

On a recent visit, I was on a mission: shopping for good tasting sauces with low to no sodium to add to stir fry vegies. When I found what I was looking for, I headed for the check out lane. I was third in  line at the two register  store.

Before I knew it, the second register was opened.

The gentleman in front of me with two items was ushered over.

I followed.

The person who opened the second register was an employee who worked in a different department.   When it was my turn in line, I had an item from my visit earlier in the week that I needed to return.  I was hoping this wouldn’t be a problem.

I mentioned that I was returning the item because the sodium content was too high (34%….in noodles! Who knew?).  Kathi, the “supplement manager” (it was on her name tag) smiled and asked if I would be using the same credit card today that I used to purchase the noodles.  I said yes and she said….

“no problem.”

Just as everything was put into my bag, Kathi shared that her uncle was on a strict low sodium diet and that her aunt buys a few good items that fit the bill. She offered to show them to me.  I took her up on her offer.  At that moment, one of the other employees came up in line and put a few items on the conveyor belt and said, “Since you’re here and finished (ringing me up), I thought you could ring these up for me.”

Kathi’s response: “I am going to show this customer a few things that I told her about first and then I’ll be back to ring you up.”

I followed Kathi and she pointed out some foods I may want to consider for other low sodium options.

All of her suggestions were good and related to my situation.

Not only did I thank her for her recommendations, I acknowledged her for putting me first.

~:: ::~

What were this business’s messages ?

When is the last time you acknowledged your team,

in the moment,

for doing something “right”?

I like giving credit where credit is due.  Thank you Kathi.

I like giving credit where credit is due, for great customer service.  The organic market link is:

http://www.naturalretail.com/htm/railway.htm

Testimonials
Sales coaching with Lee was such an enlightening experience! She has such a way of putting people at ease and setting them up for success. The entire team in my store is committed to developing the skills which we had been taught from the beginning. Lee's visit really brought the concepts of "Customer Friendly Buying" to life, so that each of us would take away from it just what we needed to. As a result of Lee's coaching, I am committed to the coaching of the consultants in order to continue to reinforce the principles taught and coached. Lee truly met each person on my team at their level and challenged them to stretch and move out of their comfort zone...I already can see them developing some good habits, especially in the icebreaking, conversational, and staying connected phases. Lee is truly an inspiration. ~ Jim C., Store Manager, Storehouse Furniture, Northeast District
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