Messages: The grocery line

There’s the grocery store….and then there’s the specialty grocery store where the food is organic and healthy.  I try to shop in the latter as much as possible.  I believe that nourishing yourself with healthy foods is like practicing preventative medicine. It’s a worthwhile investment.  (I feel the same way about massages)

Not only are the offerings good…the people seem genuinely happy.  You can just feel it.

On a recent visit, I was on a mission: shopping for good tasting sauces with low to no sodium to add to stir fry vegies. When I found what I was looking for, I headed for the check out lane. I was third in  line at the two register  store.

Before I knew it, the second register was opened.

The gentleman in front of me with two items was ushered over.

I followed.

The person who opened the second register was an employee who worked in a different department.   When it was my turn in line, I had an item from my visit earlier in the week that I needed to return.  I was hoping this wouldn’t be a problem.

I mentioned that I was returning the item because the sodium content was too high (34%….in noodles! Who knew?).  Kathi, the “supplement manager” (it was on her name tag) smiled and asked if I would be using the same credit card today that I used to purchase the noodles.  I said yes and she said….

“no problem.”

Just as everything was put into my bag, Kathi shared that her uncle was on a strict low sodium diet and that her aunt buys a few good items that fit the bill. She offered to show them to me.  I took her up on her offer.  At that moment, one of the other employees came up in line and put a few items on the conveyor belt and said, “Since you’re here and finished (ringing me up), I thought you could ring these up for me.”

Kathi’s response: “I am going to show this customer a few things that I told her about first and then I’ll be back to ring you up.”

I followed Kathi and she pointed out some foods I may want to consider for other low sodium options.

All of her suggestions were good and related to my situation.

Not only did I thank her for her recommendations, I acknowledged her for putting me first.

~:: ::~

What were this business’s messages ?

When is the last time you acknowledged your team,

in the moment,

for doing something “right”?

I like giving credit where credit is due.  Thank you Kathi.

I like giving credit where credit is due, for great customer service.  The organic market link is:

http://www.naturalretail.com/htm/railway.htm

Testimonials
I live in a wonderful old house and, after many exterior upgrades and replacements, it was finally time for a fun interior renovation. The plans and the contractor were in place and I was very excited. Everything in the space had to be cleared which included my office, dense with file cabinets. My home was already full to the brim; 20 years of accumulation plus additional influx after cleaning out my childhood home where my parents had lived for 50 years. The task ahead felt daunting, to say the least. I needed a ‘thinking partner’, and immediately contacted Lee. What I love about working with Lee is how she blends her professional coaching skills with her expertise in the home furnishings industry; they are equally valuable in this arena. Lee was creative, caring, and curious when it came to assessing my situation and recommending options. Before taking any action, Lee looked at every room in my home, while finding out what mattered most to me through her gentle, supportive, and assuring process. I felt confident in Lee’s guidance. In order to ‘clear some space’, we identified categories that would make the biggest impact; clothing and bedding were the first targets. Lee worked side-by-side with me, asking questions and making observations, all of which helped me to let go of items. At the end of the session, there was an enormous amount of “stuff” in my car, ready for donation. I also had a set of questions to ask myself when working alone between sessions. What a great feeling to have made significant progress in one session! It is that great feeling that spurs continuing action. Lee is masterful in anchoring that feeling through the combination of ‘hands on’ sessions and intermittent coaching sessions. Not only does the project at hand resolve itself, one develops the capacity to continue ‘clearing’ what is no longer desired; physical “stuff”, extra body pounds, old thoughts. Lee makes the process of ‘letting go’ a pleasure. - Patty Gump, Newburyport, MA
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