It is my belief that good old fashioned common sense is always the way to go with….well….life, but for the purposes of this blog site, I’ll say that common sense is a good point of reference for great customer service and entrepreneurs who want to their businesses to thrive. The challenge however, is that common sense appears to be less and less common. What happened? Where did it go? How can we get it back?
I am a sales and management consultant as well as a business & life coach. My business clients include individuals and groups who are frustrated with the status quo and would like to improve their businesses by way of exceptional customer care with a common sense approach. They have found that by focusing on customer care, their sales and repeat business are maximized, their team members thrive and every aspect of their own lives improves as a result. They have figured out how to connect the dots.
A large part of my experience (over 25 years) has been in the retail furniture sales and management world. I have been fortunate to work with companies who have had the common sense to develop, understand and act upon values such as happy customers, teamwork and honest communication, just to name an important few. These companies had the wherewithal to realize that retaining good team members wasn’t just about money. It’s about making your team feel included and engaged. Not only was it about including the staff…inclusion was also about the customers.
Makes sense to me.
This common sense approach, in fact, enabled them to thrive during difficult economic times.
You can too.
In this blog site, I include real life customer experiences giving you the scenario…just the facts … and give you the opportunity to point out where common sense was used or perhaps, the opportunities for common sense to be applied. They will be featured on the home post page under the title: Messages. Feel free to use this blog site as a complimentary interactive training/coaching tool for your business. And….feel free to let me know the challenges you may be encountering today. I’d love to look at them with you and develop a strategy that WORKS for YOU!