This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store. His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.
Here is the article from DallasNews.com:
After I read that article, I wanted to learn more about him.
Here is the link to the radio interview he gave in mid 2007.
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