This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store. His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.
Here is the article from DallasNews.com:
After I read that article, I wanted to learn more about him.
Here is the link to the radio interview he gave in mid 2007.
Lee, having you as my coach over the last 15 months has given me a valuable resource – you served as my trusted, supportive, focused, knowledgeable guide/Sherpa who simultaneously led me and let me find my own way to addressing the issues I wanted to focus on. You always let me be the guide, which is not only your professional style, but was one of the things I was needing to learn, too! You used an amazing combination of support and “growth” techniques. Over the course of our time, your coaching techniques and your warm, supportive, and very knowledgeable approach, instilled in me a fundamental, treasured sense of worth and of self. I went in to this coaching partnership thinking I would focus just on “work/career” stuff, but came out with a wonderful and powerful new approach to my life. I am forever grateful. - Sheri Schwab, Raleigh, NC, 1 November 2015