This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store. His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.
Here is the article from DallasNews.com:
After I read that article, I wanted to learn more about him.
Here is the link to the radio interview he gave in mid 2007.
Lee is great to work with. I have been working with her for over a year now and have learned so very much. I have greatly enjoyed the "inspired navigation" that she has brought out in me for my business. She has helped me to understand and identify strengths that I have and how to be confident within those strengths.
Fred Thompson ~ New Destiny Media