This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store. His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.
Here is the article from DallasNews.com:
After I read that article, I wanted to learn more about him.
Here is the link to the radio interview he gave in mid 2007.
"The reason I wanted coaching was to get a fresh perspective from someone whom I could trust with the details of my life to figure out what steps I needed to take to start living in my purpose. I was encouraged to set goals for the next 90 days that we would be initially working together. I am thrilled to have achieved them either as totally complete or as an ongoing journey to completion. Through Lee’s innate ability to ask questions (which helped me arrive at my own conclusions), she enabled me to create a schedule that supports and serves the goals important to me. There were times I was clueless how to deal with a situation but with her keen insight and attentive listening she guided and taught me tools I can use so I don’t take on something that does not align with my values, needs, or goals.
I feel more balanced and in control than I have ever known. She gave me a paraphrased quote that says ‘There is a connection between self-nurturing and self-respect’. Without those aspects operating in my internal compass I will spin out of control and will not land where I expected! Throughout the coaching sessions I have become confident that my purpose in life is unfolding before me and is in alignment with my spiritual values and needs. I feel so empowered that no matter what comes my way I can handle it with grace, peace and clarity.
Thank you Lee for your sensible guidance, professional and fun attitude and most of all, your fresh perspective. A million times thank you." ~ Day Marie Smith, Entrepreneur,Denver, CO