Mystery Shopping with Garrett Boone

This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store.  His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.

Here is the article from DallasNews.com:

http://www.dallasnews.com/business/columnists/cheryl-hall/20100216-Container-Store-co-founder-shares-secret-9008.ece

After I read that article, I wanted to learn more about him.

Here is the link to the radio interview he gave in mid 2007.

 

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