This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store. His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.
Here is the article from DallasNews.com:
After I read that article, I wanted to learn more about him.
Here is the link to the radio interview he gave in mid 2007.
“I have been fortunate enough to work with Lee Beaven in both This End Up Furniture Company and Storehouse. Actually, we hired her at Storehouse because we knew her talent and experience. What better recommendation is there than that? She is a perceptive and patient coach, always keeps her focus on the individual's growth and the goals they have set together. I would welcome the opportunity to work with her again." ~Anita Pugh, Co-Author Pathway to Profit, Richmond, VA