We have moved to the most quaint town. It is very “walker friendly” with scenery pleasing to the eye. After waiting for the summer heat to subside in the early evening, we took a stroll in the “down town” area where the trees offer shade and breeze around the businesses.
Most all of the restaurants have their menus posted outside. We would stop and see what the fare was for the evening. We stopped outside of Darnell’s Grill. You had to go up their 3 stairs to get to the framed menu. We walked up and noticed their door was open. I noticed they had crab bisque on their menu. My friend is from the northwest and not familiar with the famous blue crabs of the Chesapeake Bay. I, on the other hand, am very familiar with the blue crabs and know what a treat they are.
Just as I was telling him how delicious crab bisque is, a smiling Clara walked to the door and greeted us. She overheard us talking about the bisque and asked where we were from. She invited us to come in and have dinner. We were not really dressed for dinner and had on our “walking clothes”, so we politely declined. Clara kept smiling and motioned for us to come in and said, “Well, at least let me give you a taste. We have shrimp and crab bisque and you have to try it!”
How could we resist?!
Clara has that kind of unassuming personality. You know the kind….a person who makes you feel like you’ve known each other for years. We felt completely comfortable following Clara. It felt like she was sneaking us into the kitchen. And who wouldn’t like that?
We felt special.
After a healthy “taste” of bisque, we promised Clara we would be back another day for a “proper” dinner. We have returned several times since we have lived here and have met every member of Darnell’s “family.”
And by the way, if you think Clara was wonderful,
you should meet Darnell.
What do you think Darnell’s business philosophy is?
How does it compare to yours?
Do you have any “Claras” on your team?
Share a positive customer service experience.