Monthly Archives: January 2012

Giving Job Evaluations

 

Truthfully…

If you are a manager, when you see the words:

JOB EVALUATION

on your calendar,  what thoughts creep  into your mind?

Do you look forward to them or dread them?

If you dread them, you’re not alone.  However, if you are one of the few who DO look forward to them, my next question is:

Does the person on the receiving end also look forward to them?

There is a simple

solution to

effective and easy

job evaluations

::

 

 bigstock_job_interview_5002472

::

You know you’re on track if the

evaluation is simply a formality.

If there are surprises

however,

something is wrong.

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Mystery Shopping with Garrett Boone

This morning I stumbled upon an article about a mystery shopping experience written by Garrett Boone, the co-founder of The Container Store.  His experiences in this article echo 98% my shopping experiences. Garrett Boone’s mystery shopping is a real window onto what’s actually happening with customer experience and customer service.

Here is the article from DallasNews.com:

http://www.dallasnews.com/business/columnists/cheryl-hall/20100216-Container-Store-co-founder-shares-secret-9008.ece

After I read that article, I wanted to learn more about him.

Here is the link to the radio interview he gave in mid 2007.

 

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What excites me about coaching

water-ripples_smallWhat excites me about coaching is that it is a direct and simple yet powerful way to introduce people to their own life skill-set and process. It shows them how to engage those skills to bring order, effectiveness, satisfaction, and happiness to their lives.

These are skills and processes that can inform and effect every facet of ones life, both personal and professional. They are not complicated, and everybody possesses them, but often people don’t realize they have this “power.” I love introducing them and then watching the positive ripple effect.

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Paula and the case of the hot-headed boss

sculpture_gift_of_gabPaula was miserable at work. Loved her job, but felt that her boss wasn’t quite right in the head.

Paula, a middle manager, felt that she was constantly being sabotaged. She felt defeated.

So Paula found me one day when she “wasn’t willing to take it anymore.”

That was step one of a changing equation.

Her boss was a hot head. But they had been good friends prior to their working relationship, which seemed to have ruined their social one.

Paula, to her credit, wanted to learn how to communicate with her boss. Truth be told, it took us nearly three months for her to realize that she wasn’t going to change him.

So I worked with Paula, through life coaching, to change what she did have control over and find ways of working that would bring more peace into her life.

One important way that Paula changed was to stick to politically correct protocol. Instead of engaging or giving her opinions, Paula would report just the facts to her boss.

When Paula removed herself personally from the situation, she stopped giving Hot Head her energy. She stopped investing any emotional energy in him.

Once the friend equation was removed, everything became much clearer. Paula saw where she had perpetuated the conflict and, now, how and when she could stop reacting and take a step or two back.

Paula got to neutral.

Neutral was a new concept to Paula, as it would be for many of us. It took her a while to understand it. And when Paula “got it,” she really got it! And she was able to apply this incredibly powerful strategy to other areas of her life.

Paula and I worked together for just over a year. Quite an investment for a reward that will last her the rest of her life.

How does coaching work?

First and foremost, coaching is a collaboration.young_woman_on_telephone

Most coaching, life or business, takes place over the phone. And through the ether, a magical thing happens. You concentrate without distractions. You can speak freely, not bound by facial expressions. You can make notes.

Generally speaking, life, business, and sales coaching is about helping people identify what they want in their lives and business and how to get it.

In the beginning, we talk about overarching goals. What is each person’s vision for themselves and/or business? Then we look at where they are and what kind of work we’ll need to do to bridge the gap.

In the beginning, we break down steps and milestones and work on strategy.

Everyone is different and has a unique style. Some clients have one specific goal — to make a presentation, take their business to the next level or get a new job, for instance. Others want to be happier, and there many be several or even many goals under that overarching one.

The experience of coaching lasts anywhere from 30 minutes to an hour, depending on your agreement with your coach. You and your coach talk about how often you’ll meet, usually two to three times a month.

How long a commitment? It’s up to you. Depending on the task(s) you want to work on, coaching may take weeks to several months.

I typically ask for a commitment of six months. Usually, after six months you’ve reached the momentum you need to keep changing your life as you’d like. Many of the people who work with me for three to six months contract for longer, but that decision is up to you.

Also, I’ve found that it takes about six months or so for each person to begin to use their new skills (having “unlearned” those that didn’t work) and gain traction.

Recently, a client who had enjoyed a  full year of coaching few months ago, contacted me about having two follow-up sessions. He found that a “tune-up” was a great idea.

Remember, our first conversation is simply an exploration and at no charge to you.

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